We build amazing software from the ground up so that you get exactly what you want, every time.
Transparency in business requires energy and engagement, creating openness and trust between clients and providers. It results in faster resolutions, greater productivity and stronger working relationships.
Transparency & Efficiency
Over time, we've developed reliable processes to provide everything that complex businesses need to stay connected to their software development Projects. Working with us is a transparent and hassle-free experience. We keep you informed with regular, detailed reports and deliver our services within a clearly defined pricing model. That way, you always know exactly what you are paying for and can even estimate costs yourself.
Best of all, your Account Manager is available to offer their support 7 days per week.
Solving Your Problems
At Laneways.Agency we design, build and support premium Software Solutions and custom CRM . We work a lot with companies that are bogged down by their legacy systems. Our greatest expertise is in understanding highly complex industries and translating that knowledge into innovative tools. Some example of industries include Aged Care and Insurance, where we are building the tools needed that allow these sectors to operate with vastly reduced administrative burdens.
Ultimately, we utilise digital media & technology to grow our clients’ businesses and help them meet their client’s expectations. We pride ourselves on our great work ethic and integrity, and deliver reliable, measurable results.
Our Principal, Jerome Rault, has been helping companies in this way for decades. He has become incredibly efficient at helping companies turn problems into solutions. That is why every project we work on has his personal support.
Bespoke digital software development is a unique space requiring industry knowledge, or the ability to quickly gain that knowledge. Many software providers will steer a client towards the off-the-shelf solutions they know and then try to modify it to fit the client’s needs. However, it is simply not possible to modify off-the-shelf software to meet your exact needs (often not even close). so, over time, the specifications tend to change to fit the solution. In other words, you have to change how you prefer to work in order to accommodate the software. This often results in a lot of frustration or an incomplete solution (from the client's perspective). It often also means a lot of training is required since the process is not logical to the user.
The Cloud-based, design-up software Laneways.Agency develops is designed to address your unique needs. We engage with all stakeholders from the outset, so that interfaces and processes are logical and easy to adopt for your staff. These are just some examples of how custom software can be the right fit for you.
Build Software That Improves Lives Daily
People often spend the majority of their day interacting with our software. In that light, a bad experience can mean a bad day, but a great experience can mean a great day.
That's why our company philosophy is to provide modern solutions that make sense to our clients (whether executives, other staff or customers).
We work hard to quickly understand and accurately define the complex government regulations, auditing and financial requirements, client expectations and generally complex nature of our clients’ businesses. Next, we document and define the end goal – what your business will look like and how it will operate once the software is built. Then, we work through getting to know the daily ‘reality’ of the staff who will connect with the solutions we’re creating. This means getting to know their unique pain points and feeding this into the ultimate solution. This is key because if staff resist using a great system, it’s not really a great system is it?
Post-launch we back this up with effective marketing support. Since we often work in heavily regulated industries, our products achieve results whilst respecting that compliance comes first.
Another reason our clients love us
Laneways.Agency are our exclusive partners in building and operating Elder Onboard, a highly complex aged care specific CRM platform. From inception, Laneways.Agency helped us plan, prepare, design (both graphically and technically) and construct our vision for this innovative new technology. The best thing for us is the transparency in work processes and clear billing structures. This provides clarity and peace of mind to even very "non-technical" investors.
Quantum Insurance have been partnering with Laneways.Agency for a year and a half now on a large cloud based IT and ERM/CRM project. Working together on this complex, innovative build, we've overcome huge challenges as we push digital boundaries, replace Excel & paper based processes and innovate new solutions.
We needed to analyse business processes related to CRM as well as create better technical specifications. Laneways had good developers and we asked them to help us polish some of the features. Our collaboration resulted in a well-made finished product. It wouldn't be possible without the effective and constant communication of Laneways.Agency.
Laneways revised our entire web platform, dramatically increasing referrals. From software to print to digital, one phone call is all it took.
Laneways.Agency created a state-of-the-art insurance quoting tool that generates complex quotes in real time. They service our website, video production, SEO, blogging and more and got us on Page 1 of Google for a variety of search terms.
Laneways understood our unique place as a high-care facility. They designed and launched our website and created a digital marketing plan that generates quantifiable referrals from the right type of resident for us.
Laneways built a website to match our renovations, featuring a clean, modern design that is mobile friendly. It perfectly reflects who we are and what we are about.