Imagine, software built uniquely for your needs...

"Scrum" helps teams work together. Transparency in our work with you requires energy and engagement, creating openness and trust between us. It results in fast problem solving, greater productivity and strong working relationships.

We work with SCRUM framework

Transparency & Efficiency


All our processes are based on the Agile and SCRUM frameworks. Over time, we've become skilled at seamlessly providing everything our clients need to stay connected to their software development Projects. Working with us is a transparent and hassle-free experience. We keep you informed with regular, detailed reports and deliver our services within a clearly defined pricing model. That way, you always know exactly what you are paying for and can even estimate costs of various features yourself.

Best of all, your Account Manager is available to offer their support 7 days per week.


Services Contact Us

About Us

Solving Your Problems

At Laneways.Agency we design, build and support premium Software Solutions and custom CRM . We work a lot with companies that are bogged down by their legacy systems. Our greatest expertise is in understanding highly complex industries and translating that knowledge into innovative tools. Some examples of industries include Aged Care and Insurance, where we are building the tools needed that allow these sectors to operate with vastly reduced administrative burdens.

Ultimately, we utilise digital media & technology to grow our clients’ businesses and help them meet their client’s expectations. We pride ourselves on our great work ethic and integrity, and deliver reliable, measurable results.

Our Principal, Jerome Rault, has been helping companies in this way for decades. He has become incredibly efficient at helping companies turn problems into solutions. That is why every project we work on has his personal support.

Bespoke digital software development is a unique space requiring industry knowledge, or the ability to quickly gain that knowledge. Many software providers will steer a client towards the off-the-shelf solutions they know and then try to modify it to fit the client’s needs. However, it is simply not possible to modify off-the-shelf software to meet your exact needs (often not even close). so, over time, the specifications tend to change to fit the solution. In other words, you have to change how you prefer to work in order to accommodate the software. This often results in a lot of frustration or an incomplete solution (from the client's perspective). It often also means a lot of training is required since the process is not logical to the user.

The Cloud-based, design-up software Laneways.Agency develops is designed to address your unique needs. We engage with all stakeholders from the outset, so that interfaces and processes are logical and easy to adopt for your staff. These are just some examples of how custom software can be the right fit for you.

Start with a blank canvas

Why should you change the way you work to fit available software solutions?


Your staff often spend the majority of their day interacting with your software. In that light, a great experience can mean a great day, right?

That's why our company philosophy is to provide modern solutions that make sense to our clients (whether executives, other staff or customers).

We work hard to quickly understand and accurately define the complex government regulations, auditing and financial requirements, client expectations and specific complexities of our clients’ businesses. Next, we document and define the end goal – what your business will look like and how it will operate once the software is built. Then, we work through getting to know the daily ‘reality’ of the staff who will connect with the solutions we’re creating. This means getting to know their unique pain points and feeding this into the ultimate solution. This is key because if staff resist using a great system, it’s not really a great system is it?


Our team

Another reason our clients love us

Communication

  • Laneways.Agency are our exclusive partners in building and operating Elder Onboard, a highly complex aged care specific CRM platform. From inception, Laneways.Agency helped us plan, prepare, design (both graphically and technically) and construct our vision for this innovative new technology. The best thing for us is the transparency in work processes and clear billing structures. This provides clarity and peace of mind to even very "non-technical" investors.
    Malcolm Perry
    Elder Onboard
  • Quantum Insurance have been partnering with Laneways.Agency for a year and a half now on a large cloud based IT and ERM/CRM project. Working together on this complex, innovative build, we've overcome huge challenges as we push digital boundaries, replace Excel & paper based processes and innovate new solutions.
    Neil Sheppard
    Quantum Underwriting
  • We needed to analyse business processes related to CRM as well as create better technical specifications. Laneways had good developers and we asked them to help us polish some of the features. Our collaboration resulted in a well-made finished product. It wouldn't be possible without the effective and constant communication of Laneways.Agency.
    Vladimir Drogan
  • Laneways revised our entire web platform, dramatically increasing referrals. From software to print to digital, one phone call is all it took.
    Richard Jenkings & Greg Gunn
    Gold Age Australia
  • Laneways.Agency created a state-of-the-art insurance quoting tool that generates complex quotes in real time. They service our website, video production, SEO, blogging and more and got us on Page 1 of Google for a variety of search terms.
    Simon Pascoe
    FD Beck Insurance Brokers
  • Laneways understood our unique place as a high-care facility. They designed and launched our website and created a digital marketing plan that generates quantifiable referrals from the right type of resident for us.
    Ian Fields
    Bambra House
  • Laneways built a website to match our renovations, featuring a clean, modern design that is mobile friendly. It perfectly reflects who we are and what we are about.
    Gerry George
    Vermont Aged Care